Service organisations have a growing challenge in managing their end-to-end processes while delivering quality services to the end-user faster and more efficient. As Joost-IT we focus on three important aspects: people, process and tooling to increase the value of provided services.

We believe that people who perform their work with passion and pleasure are crucial to the success of an organization. Efficient processes and optimally implemented ESM tooling with as much as possible standard processes and automated repetitive work, contribute to that happiness at work. Joost-IT supports organizations to perform optimally, setting a new standard in the world of Service Management.

Together with our valued technology partners, the leading vendors in the ESM market, we help organisations in their journey towards more efficient and valuable services. These technology partners are well known for their innovation, market leadership and knowledge of Service Management. Our tools are:

• TOPdesk
• 4me
• Freshworks

The strategic partnership with ApisID helps Joost-IT in meeting the growing resource demand. The deployment of highly skilled and enthusiastic employees from Greece secures the continuity and quality we deliver to our customers. During intensive training at the first ESM Tooling Academy in Europe, consultants are prepared to perform work in functional support and projects.