Together we select the most suitable Service Management Tool

Selecting the right Service Management tool for your organization is not an easy task. Which requirements are important? What possibilities does the (not immediately clear) market offer? ITSM or ESM? The right choice provides ample opportunities for your organization (and your customers!) to further improve service delivery. It's a fundamental decision with significant impact on the entire organization!

Approach

With our pragmatic approach, we quickly identify the desired requirements through workshops. In addition to gathering organization-specific requirements, we have an extensive library of standard requirements. This saves a lot of time! We take the lead in engaging with all Service Management vendors and, based on the requirements, we provide a well-grounded shortlist. The requirements form the basis for the so-called tooling challenge. In this challenge, we push the vendors to demonstrate their capabilities. They are given a fixed preparation time.

An important aspect of the challenge is gaining insight into the complexity of an ITSM/ESM Tool. How easy is it for your organization to work with the tool, and how much knowledge is required for maintenance? Manageability is, after all, one of the long-term success factors.

Independent partner

As an independent expert, Joost-IT has extensive experience in conducting tool selections. We are familiar with the pain points and know which solutions will be beneficial for you. We focus not only on the supporting and primary processes, desired functionality, and financial impact but also on the culture, objectives, and maturity of the (IT) organization. Together, we select the most suitable Service Management tool. A choice that will guide your organization towards further professionalization of your service delivery!

Schedule a meeting

Feeling overwhelmed and unable to see the bigger picture? Or would you like to learn more about the possibilities offered by different Service Management tools?

Together we select the most suitable Service Management Tool

Independent partner

Schedule a meeting

Feeling overwhelmed and unable to see the bigger picture? Or would you like to learn more about the possibilities offered by different Service Management tools?

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Selecting the right Service Management tool for your organization is no easy task. What requirements are important for your organization? What possibilities does the market offer?

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