Independent advice for your Service Management Tool

You have the ambition to continuously improve the service you provide to your (internal) customers. You are making great progress with your organization! Your (internal) customers are quite satisfied with the service you deliver.

However, it is proving to be challenging to actually achieve this goal. Various factors are hindering this ambition. The daily grind takes priority, the functionality of the ITSM/ESM tool does not meet your needs sufficiently, and various (management) processes do not seem to align well with the tool's configuration.

You are struggling to find the right approach; you feel somewhat stagnant. Furthermore, your ambition extends beyond the current state. You anticipate that hour customers will soon demand more from your organization. You are eager to meet those expectations, but would like to engage in discussions on how to effectively realize them.

Enhancing the professionalization of your services

Your ITSM/ESM Tool was implemented years ago. You have reached a point where its configuration no longer meets the requirements due to the recent growth of your organization. You want to optimize it, but you don't have a functional administrator who can handle that. You are seeking a temporary solution for this purpose.

Your ITSM/EMS Tool had been configured and is consistently being further optimized based on the needs of your own organization and clients. A (functional) management role has been established for this purpose. However, this role is temporarily vacant, and you are looking for temporary support to fill it.

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Independent advice for your Service Management Tool

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Advice for your Service Management Tool

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